General Terms

Eligibility Requirements

Our services are available to individuals and organizations legally capable of entering into binding contracts under Canadian law, in compliance with all applicable regulations.

Participants must be at least 18 years old to engage in Directra’s coaching and training programs unless authorized by law.

You agree to use our services lawfully and not for any unauthorized, illegal, or harmful purposes.

Services are offered within Canada, and use outside of this jurisdiction may be subject to additional regulations or restrictions.

Account Responsibilities

Users creating accounts with Directra agree to provide accurate information and maintain their account security.

You are responsible for ensuring your account information remains current and accurate throughout your engagement with Directra.

Maintaining the confidentiality of your login credentials is your responsibility. Notify us immediately of any unauthorized access.

Accounts are personal and non-transferable to other individuals or entities without prior approval.

If you suspect your account has been compromised, please contact Directra promptly to take necessary protective measures.

Directra reserves the right to suspend or terminate accounts violating our terms or engaging in prohibited activities.

Service Overview

Directra provides executive coaching and leadership training services through various programs designed to enhance professional growth.

We may modify, update, or discontinue services at any time with notice provided to users through appropriate communication channels.

While Directra strives for continuous service availability, service interruptions may occur due to maintenance or unforeseen circumstances.

User Conduct Rules

Users must adhere to the following guidelines when engaging with Directra’s services and platform:

• Respect all participants and staff in all interactions during programs and platform use.
• Do not attempt to disrupt service functionality or interfere with other users’ experiences.
• Provide truthful and accurate information during all engagements.
• Refrain from sharing harmful, offensive, or illegal content within Directra’s platforms.
• Protect your account credentials and report any misuse immediately.
• Comply with all applicable laws and regulations during use of our services.
• Understand that failure to adhere to these rules may result in suspension or termination of services.

User-Generated Content

Content you provide through Directra’s platform during training or coaching sessions is subject to the following provisions:

You retain ownership of the content you submit but grant Directra a license to use it for program-related purposes.

You provide Directra a non-exclusive right to display and distribute your content within the scope of our services.

You are responsible for the legality and accuracy of your submitted content and indemnify Directra against any claims arising.

Directra may remove any user content that violates terms or is deemed inappropriate without prior notice.

Intellectual Property

All proprietary rights in Directra’s materials, programs, and platform content remain owned by Directra and its licensors.

• Users may not copy, reproduce, or distribute Directra’s intellectual property without authorization.
• Unauthorized use of Directra’s activity, logos, or service marks is prohibited.
• Derivative works based on Directra’s content are subject to prior written consent.

Paid Services

Certain Directra offerings, including premium coaching packages and specialized leadership programs, require payment.

Prices are clearly displayed and are subject to change; any updates will be communicated in advance.

Payments must be completed through acceptable methods as indicated on Directra’s platform before service commencement.

Subscription services renew automatically unless cancelled before the renewal date according to cancellation policies.

Refunds are processed in exceptional circumstances and subject to review; general cancellations may not qualify for refunds.

Users can cancel services as specified in the cancellation policy, which may involve notice periods or fees.

Applicable taxes are added to service prices in accordance with Canadian tax regulations.

Directra may update pricing; existing subscriptions will maintain agreed pricing until renewal.

Failure to complete payment may result in suspension or termination of services until resolution.

Disclaimer

Directra's coaching and training services are provided for professional development purposes and results may vary based on individual commitment and context.

Limitation of Liability

To the extent permitted by law, Directra is not liable for indirect, incidental, or consequential damages arising from use of our services.

Third-Party Services

Directra may incorporate or refer to third-party services; users engage with such services at their own discretion and risk.

Termination of Services

Directra may terminate user access for breaches of terms or inactivity, and users may terminate their use by ceasing all interaction with services.

Upon termination, any outstanding fees remain payable, and users lose access to services and content unless otherwise agreed.

Privacy

Directra’s Privacy Policy details how personal information is collected, used, and protected in compliance with applicable regulations.

Communications

By using Directra services, users consent to receiving communications electronically, including emails and notifications relevant to their engagement.

Changes to Terms

We may amend these terms at any time, with updates posted on our website. Continued use of services constitutes acceptance of changes.

Governing Law

These terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of laws principles.

Dispute Resolution

Any disputes arising will first attempt to be resolved through negotiation or mediation before pursuing litigation.